A regular, usually weekly, constituency surgery is these days an inescapable element of the routine of any Member of Parliament, and one which most regard as of central importance to the way they do their job. Commentators often find it remarkable to find politicians, far from being out-of-touch and distant figures, not only engaging with individual constituents, but lavishing time and energy on listening to and trying to help people with complex and intractable problems.
Reformation to Referendum: Writing a New History of Parliament 